Shipping policy
At CDStars, we prioritize the efficient delivery of your orders through collaborations with reputable transport and courier agencies. Please take a moment to review our shipping and delivery policies:
Delivery Timeframes
We strive to deliver your orders within approximately 4-6 working days from the date of shipment, utilizing trusted carriers for direct doorstep delivery.
Shipping Address
To ensure timely delivery, provide a complete and accurate shipping address. Billing address should match your credit card statements, while the shipping address is where we deliver your order.
Customer Responsibility for Shipping Charges
Customers are responsible for both outbound and return shipping charges in cases related to product size issues due to customer error or dissatisfaction with product quality.
Our Preferred Courier Partners
CDStars relies on esteemed transport and courier agencies, including Fedex, EcomExpress, Delhivery, Xpressbees, and Dotzot, ensuring prompt delivery to major cities in India.
Alternate Shipping Options
For alternative shipping options, especially for large merchandise orders, contact us at help.cdstars@gmail.com for special shipping quotes.
Split Shipments
Multiple orders may arrive separately based on product availability and different shipping locations.
Product Origin
All our products are shipped from India.
Refund and Returns Due to Shipping Delays
CDStars does not issue refunds, returns, replacements, or exchanges solely due to shipping delays. At our discretion, we may offer store credit for future orders.
Delay Notification
In case of delays due to stock unavailability or unforeseen issues, CDStars will promptly notify you via email.
Shipment Time
Estimated shipment time displayed on our website is indicative. For a more accurate estimate, contact us via email with your order number or item codes.
Transit Risk
All orders are fully insured at no extra cost. CDStars will initiate reprocessing for lost orders during transit, but is not responsible for lost packages once delivered.
Tracking Your Shipment
Receive shipment details via email alerts once the package is handed over. Track your package using the provided information.
Request for Address Change
To change your shipping address, make the request within 24 hours by emailing help.cdstars@gmail.com.
Ready to Ship Section
Our Ready to Ship Section accommodates last-minute orders for delivery within the next 4-6 business working days.
Delays
While we strive to meet shipment timeframes, occasional delays may occur. In such cases, we may offer benefits like store credit or free gifts.
Custom Duty (International Orders)
For international orders, customs duties or charges may apply and are the customer's responsibility.
For inquiries or assistance, contact us at help.cdstars@gmail.com.
Thank you for choosing CDStars; we look forward to serving you!